Privacy Policy Highlights
How we collect, use, and safeguard your personal information
Introduction to Our Privacy Policy
We are committed to ensuring your privacy and protecting your personal data in accordance with South African law and the Protection of Personal Information Act (POPIA). This policy explains what information we collect and how we use it.
Please read this policy to understand your rights and choices. We believe transparency is essential for trust and work diligently to secure your data while providing our services.
Data We Collect and Receive
We collect information directly from you when you fill out forms, contact us, or otherwise interact with our website.
Direct Information Collection
- • Name and contact details you submit
- • Details from inquiry or contact forms
- • Communication preferences you specify
- • Feedback or survey responses you provide
- • Other volunteered personal information
Information Collected Automatically
- • Device type and browser used during visits
- • Pages you access and view on our site
- • Approximate location derived from your IP
- • Time and date of your access
- • Analytics and interaction data
How Your Data Is Used
Your data enables us to manage inquiries, customize user experiences, improve services, and fulfill legal obligations.
- • Processing your requests or support queries
- • Improving our website functionality
- • Managing your communication preferences
- • Conducting service and satisfaction analysis
- • Complying with regulatory requirements
- • Protecting site security and integrity
- • Sending updates with your consent
Our Commitment: We take data privacy seriously, utilize industry-standard safeguards, and uphold your rights as detailed in this policy.
Sharing Your Data
We only share your information with trusted service providers for website operation and as required by law. We never sell your data.
Approved Service Providers
Third parties may access your data solely for technical or support purposes necessary to maintain the website and its functions.
Legal Requirements
Your data may be shared to comply with legal obligations or official requests by regulators.
Anonymous Data and Statistics
We may use aggregated, non-identifiable data for analytical purposes.
Your Privacy Rights
You have rights regarding your personal data, including access, correction, deletion, restriction, and objection as permitted by law.
- • Right to request a copy of your information
- • Right to correct or update your details
- • Right to request data erasure
- • Right to obtain your data in a portable format
- • Right to object to processing
- • Right to restrict certain processing
To exercise your rights or if you have questions, contact us using the details provided in this policy.
Keeping Data Secure
Security is maintained using technical and organizational measures that protect against unauthorized access, loss, or misuse of data.
Technical Safeguards
- • Encryption of stored personal data
- • Secure website connection (HTTPS)
- • Firewalls and access controls
- • Ongoing monitoring for vulnerabilities
Organizational Security Protocols
- • Staff trained in data protection
- • Regular privacy audits and reviews
- • Clear data handling procedures
- • Controlled access to sensitive data
How Long Data Is Kept
We retain your personal information only as long as necessary to fulfill the stated purposes and legal requirements.
- • Kept as long as your account is active
- • Stored as long as needed for services
- • Kept for the relevant correspondence period
- • Retained as required by law
- • Stored until you opt out of updates
Your information is deleted or anonymized after the relevant retention period ends.
International Data Transfers
Your information may be processed outside South Africa when needed for services, subject to adequate safeguards and compliance with POPIA.
- • Transfers only to trusted processors
- • Standard contractual clauses in place
- • Encryption during transmission
- • Regular partner security reviews
Cookies and Tracking
We use cookies to manage site functionality, preferences, and analytics. Details are outlined in our Cookie Policy.
Types of Cookies Used
- • Essential for website operation and navigation
- • Used to monitor site performance
- • Remember preferences or settings
- • Enable enhanced site features
You can control cookies in your browser or read more in our Cookie Policy.
Policy Updates and Changes
This privacy policy may be updated. Please check regularly for changes. We'll give notice where legally required.
- • Website banner or pop-up notices
- • Direct notification by email if registered
- • Date-stamped policy version
- • Notice on major changes
Your continued use of the website means acceptance of updates.
Contact About Privacy
Reach us for privacy questions or data requests.
Raxenorine
5 Buitengracht Street, CBD, Cape Town 8001 South Africa
Phone: +27(16)0065078
Email: content@raxenorine.com
Policy updated January 14, 2026
Effective from January 14, 2026